Refund and billing policy

This page explains how you pay for natiq.studio, what happens when a payment goes wrong, and when money comes back to you.

1. How billing works

There is no subscription. You buy a pack of tokens once, and generation spends them. Prices are in Algerian dinars and include any tax that applies. The packs and their prices are on the pricing page.

Payment is taken by Chargily, which accepts EDAHABIA cards from Algerie Poste and CIB bank cards. You enter your card details on the Chargily page, not on this site.

2. When tokens arrive

Tokens are credited as soon as Chargily confirms the payment, usually within seconds. Each payment has a reference of the form NATIQ-YYYYMMDD-XXXXXXXX, which appears on your payment history page. Quote it in any message about a payment.

A payment is credited once. If a confirmation arrives twice, the second one is ignored, so you are never charged tokens twice for one payment.

3. If the money left your account but no tokens arrived

This is usually a delayed confirmation. Open your payment history first: a payment still marked pending will settle on its own in most cases. If tokens have not arrived one hour after the card was charged, write to support@natiq.studio with the reference and the time of the payment. We either credit the tokens or return the money in full.

4. Refunds

Tokens are a digital product delivered immediately, so a purchase is normally final. We do refund in these cases:

• You were charged and no tokens were credited, and we cannot credit them.
• You were charged twice for the same order.
• The service was unavailable for a long period and you could not spend what you bought.
• We close your account for a reason that is not a breach of the terms. Unused tokens are refunded pro rata at the price you paid.

We do not refund tokens already spent on generated audio, including audio you did not like. Listen to a sample and use the free tokens before you buy a large pack.

We do not refund an account closed for abuse or fraud.

5. How to ask for a refund

Write to support@natiq.studio from the address on the account, within 14 days of the payment, with the payment reference and what went wrong. We answer within 7 working days. An approved refund goes back to the card that paid, through Chargily, and normally takes a few working days to appear.

6. Failed and cancelled payments

A payment that fails or that you cancel on the Chargily page costs nothing and credits nothing. You can start a new one at any time.

7. Price changes

Prices can change. A change never affects tokens already in your balance, and it never charges you again for a pack you already bought.

8. Invoices

Your payment history lists every payment with its date, amount, method and reference. If you need an invoice with company details for accounting, ask at support@natiq.studio and include the reference.